Customer service is what makes or breaks a business.

How does your service score with your clients on a scale of 1-10?

Learn how to help your customers solve their “problems”, teach them how to use your products or services and answer their questions so they are confident in their investment.

Learn how to create a personal customer experience that rates high and keeps them coming back.

About Dawnese:

Dawnese Openshaw is a John Maxwell Certified Coach, Teacher, and Speaker

When individuals or organizations want to experience massive growth, there is one thing they see as the biggest hurdle but know must happen…CHANGE.

Dawnese’s strength is to facilitate change with the least amount of pain as possible. Often called a “catalyst for change,” Dawnese has found success in helping small businesses and non-profit organizations create and execute plans for growth. She does so by encouraging individuals to shine a light on their personal growth in parallel with their organizational growth. Through training and coaching, she assists individuals and organizations to maximize their influence and impact.

At the young age of 14, when she thought she knew everything, her wise father encouraged her to read Dale Carnegie’s “How to Win Friends and Influence People.” Hmmm, what was he trying to tell her? Whatever it was, it was from this book that Dawnese developed a sense of purpose and a sincere desire to teach others how to become great leaders.

Dawnese began her professional career as a Junior High School English Teacher, but quickly turned entrepreneur for more freedom and flexibility as she became the Mom of three. Balancing family and work, she has started, built, and sold businesses for over 20 years. Now she focuses on others and their businesses, sharing with them how to GROW.

Powerful Habits of Influential Leaders

·      Learn how to communicate quickly and sell your products, services, or ideas

·      Build commitment for your ideas even in the face of resistance

·      Become a more powerful influence, regardless of the situation

Mary Jane Mapes’ program, Powerful Habits of Influential Leaders, can help you achieve it.

 

About Mary Jane Mapes, MA, CSP, Leadership Strategist/Business Relationship Expert

Client organizations like Phillips 66, Trinity Health, Farmers Insurance and Avon Products, Inc. across the country have reported that her ideas have helped melt walls of isolation, increase employee engagement, improve customer satisfaction, boost productivity, and enhance leadership and organizational effectiveness.

Mary Jane is an inspirational and highly engaging national speaker with an ability to hit the stage and create an instant connection with her audience. She consistently gets rave reviews for her thought-provoking content, laugh-out-loud humor, and life-changing ideas.

 

2) Negative thinking and doubt and fear and anger are all good for you! Learn why.

3) Practice skills that will help you overcome these necessary obstacles, so you can be your best TODAY!

About Dr. Eddie O’Connor;

Dr. Eddie O’Connor is a professional speaker and both clinical and sport psychologist, specializing in removing barriers to peak performance. An international presenter with over 400 speaking engagements and media appearances, Dr. Eddie delivers a powerful and entertaining message to his audience, helping people just like you be their best in the areas that matter most to them: sport, business, the performing arts, high-stress occupations, health, and relationships.

He is a Fellow and Certified Mental Performance Consultant through the Association for Applied Sport Psychology, and member of the United States Olympic Committee Sport Psychology Registry. Dr. Eddie has worked with youth, high school, collegiate, national and international, Junior Olympic and professional athletes and coaches, as well as performing artists, musicians and businessmen and women.

Dr. Eddie is frequently sought after by media, appearing regularly on FOX News in Grand Rapids, a featured guest on SiriusXM’s Doctor Radio, and quoted in ESPN.com, NBA.com, Los Angeles Times, Runner’s World, NYMag.com, and CNN.com.

He is author and host of “The Psychology of Performance: How to Be Your Best in Life” by The Great Courses, quoted in the New York Times as being the “Netflix of learning” who recruit “the world’s greatest professors” that “are truly special.” Five-star reviews describe the course as “inspirational” with “amazing content”, and Dr. Eddie as “outstanding.”